Posts by iArches

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    Hello Soulkeepers,

    For a limited time we are offering packages to celebrate Walpurgis Night! This holiday is typically celebrated with feasts and bonfires to ward off witches. While we don't have any bonfires, we do have a new package containing festive items!


    The deal will is available in our Web Mall now and ends on May 2, 2018. The Walpurgis Package includes:


    • Witch Hat for your Class*
    • Brown Broom Mount (30 Day)
    • 10x EOS Chicken Noodle Soup

    Happy Walpurgis Night from the EOS Team! Do you need more AP? Get more here!


    *Please Note: The Paladin Witch Hat currently has no stats, but this will be fixed in a upcoming patch

    Hello!


    This package is automatically given to all users who first joined Phoenix! They won't be sent out until May 2nd, as mentioned in the announcements.


    Cheers

    Hello Soulkeepers,


    TAM! Game has announced the closing of the MENA version of Echo of Soul. With this news, there will unblock on IPs from MENA countries* for Echo of Soul Phoenix on May 2nd. This means that players from these countries within the previous MENA Block can connect to our game with ease and experience Phoenix with our amazing community.


    We'd like to extend a warm welcome to our MENA based players. We'll see you soon in Phoenix


    Sincerely,
    Your EOS Team


    *MENA is an English Acronym for the Middle Eastern and North African countries. You can see a complete list of MENA countries here

    Hello Soulkeepers,


    This is the entry thread for the Happy Earth Day Puzzle event! Please make sure that you read the rules and how to participate in the original thread HERE!


    Good luck everyone! Happy Earth Day to you all


    Sincerely,

    Your EOS Team

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    Hello Soulkeepers,


    It's time to rejoice, it's the weekend and our Sanctuary Wings are returning!


    Starting today, Friday April 20, 2018 until April 25, 2018 10:00 CEST our Web Mall has an offer that will give you wings (literally!)


    • Platinum Wings 1 - 129 AP
    • Platinum Wings 2 - 245 AP
    • Platinum Wings 3 - 348 AP
    • Platinum Wings 4 - 438 AP
    • Platinum Wings 5 - 515 AP


    When these wings are used, they will immediately award a large amount of resting EXP. The effect of each item is stack-able!


    Enjoy our offer, and use your wings to fly around Frigard!

    Your EOS Team

    Hello Soulkeepers,


    Currently we are having some login server due to Aeria Portal issues. You may have issues with purchases, logging into websites and launchers, etc. We will keep you updated as we get more information. We are unsure on how long this fix will take.


    Thank you for your patience and understanding

    Hello Soulkeepers,


    We had plenty of amazing entries for the creative event! Congratulations to the following winners:

    1st Place: AkiBeat@Levina
    2nd Place: Shy@Aesir
    3rd Place: Domerul@Edun


    Congratulations to our winners. If your prize has a choice, please message me with the details of which you would like.
    Thank you to everyone who participated! See you next event.


    Sincerely,

    Your EOS Team

    Hello Soulkeepers,


    Today's update involved a few minor tweaks and an XIGNCODE update, as well as a few events for this weekend!

    Changes:

    • XIGNCODE has updated to version 71886.

    Events:

    • Rainbow Blessing Buff (ATK + DEF +5%, EXP +15%) will run from April 11, 2018 18:00 CEST until April 12, 2018 06:00 CEST as an apology for the server issues this weekend.
    • Saturday April 14, 2018 22:00 CEST and Sunday April 15, 2018 22:00 CEST there will be an event send out to all users online. Please make sure to log in 10 minutes before and stay online until at least 10 minutes after to make sure you receive your reward!

    Bug Fixes:

    • Achievements for Tier 3 and Tier 4 of Doomspire Keep have been added and fixed!

    Hello Soulkeepers,

    We have a new limited time offer available for you. From April 6, 2018 10:00 CEST until April 9, 2018 10:00 CEST we are offering a new Energy Box for 999 AP! This box includes:

    • 1x Nutritional Supplement - 7 Days
    • 14x EOS Energy Bars
    • 3x Digestants

    Just in time for National Table Tennis Day! Check out the sale in our Web Mall. Need more AP? Recharge here!

    I've the same issue as Eli has with 3 chars that I've requested deletion. The deletion request was made before (March 23rd between 9:00 and 10:30 am CET) the patch of March 28th and I'm still waiting for the chars to be removed from the chars list. I've already made a ticket about this matter, providing screenshots that CS requested me to send, but all remains exactly same way. I was hopeful that today's maintenance would change something about this issue but I see that, unfortunately, nothing has changed.

    2 , that are gone, were last day waiting , in deleting queue, before last patch. almost week those were on queue yet. 2 others I put in deleting queue day or 2 before last patch. If that info helps somehow...

    Thank you both for the in detail information! :) Hopefully we can get this resolved soon.

    Today I logged in and 2 of 4 characters, that were on deleting, are gone. Even though menu is still bugged on 2 others, i think they will be deleted too, hopefully.
    Have a nice day, iArches!

    Glad to hear Eli! About how many days has it been for the ones that haven't deleted quite yet vs the ones that were deleted?

    Hello Soulkeepers,


    This is the entry thread for the Chocolate Bunny Event from the Easter Eggstravaganza. If you want to get to the main thread, it's here!


    Rules:
    1. All entries need to be entered in THIS thread. Private messages or any other form of communication will not be accepted as entries.

    2. You must include your character name and server to qualify for a prize, please only choose one character to enter with.

    3. Your entry must use the basic template provided. Your entry can have a background, and colored however you wish as long as the template can be seen in some way.

    4. Your entry must follow the Forum Rules of Conduct and the Terms of Service.

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    Hello Soulkeepers,

    To celebrate Easter this year we're selling Bunny/Beast Packages! These packages include a Bunny or Beast set for your class! These packages will only be available for a limited time starting on March 30, 2018 18:00 CEST and ending on April 3, 2018 10:00 CEST so don't wait!


    The sets contains the following:

    • Paladin Bunny Girl Set (White) + 10x EOS Pastries
    • Archer Bunny Girl Set (White) + 10x EOS Pastries
    • Guardian Bunny Girl Set (White) + 10x EOS Pastries
    • Sorceress Bunny Girl Set (White) + 10x EOS Pastries
    • Rogue Beast Set (White) + 10x EOS Pastries
    • Warrior Beast Set (Blue) + 10x EOS Pastries
    • Warlock Beast Set (White) + 10x EOS pastries

    Visit our Web Mall for more information. Do you need more AP? You can get more here!

    Hello Gleonela,


    Unfortunately the best route of help would be through ticketing which you have already sent a ticket through. If you have any questions feel free to private message me!


    Cheers,

    Hello,


    At this time we did have inquired to the developers on if this was intended or not; as it was not in the patch notes because the game team was not aware of it until afterwards. We are not sure and are still awaiting an answer. However, I am confident that we will find a resolution one way or another!


    Cheers!

    Thank you for the information Eli,


    Since they were being prepared to be deleted it seems our system might have gotten a little weird with the change of the countdown. I'm unsure how to fix this at this time but I'll make sure the developer and the rest of the team are aware of this to try and resolve this issue.


    Cheers!