Posts by Vanillyne

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    Have you been missing our Level Up Event in March or are having a hard time in leveling in general?


    With this event, players from all levels are blessed with an increase in gained experience!


    Additionally, the drop rate of legendary helmet and belt materials in the Distorted Dimensions has been increased, so if you're still missing both pieces for your class, this is your chance to get them!


    Check out all the details for today's update below!


    Here is a small overview of today's patch:



    Version: Live.61


    New in the game:

    • Growth Trust Phase Buff Changes:
    Before Event
    Phase 1 (x3) Lv. 85-89 Lv. 90-91
    Phase 2 (x12) Lv. 80-84 Lv. 85-89
    Phase 3 (x36) Lv. 70-79 Lv. 70-84
    • Buff "Odin's GLory" will be applied to players of Lv. 1-69
      • EXP gained x5
    • Drop Chance of legendary helmet and belt material in Distorted Dimensions has been increased
    • The Distorted Dimension dailies now reward you with additional materials based on your level
      • Immortality Equipment Material: Lv. 90+
      • Grim Reaper Equipment Material: Lv. 86-89
      • Demon's Equipment Material: Lv. 80-85
      • Dread Equipment Material: Lv. 76-79
      • Unyielding Equipment Material: Lv. 70-75
    • Drop time of legendary material in Distorted Dimension has been modified:
    Applied Day Drop Rate Time
    Every Day 20:00 - 23:00
    • These Events will end on the 24th of June 2020


    Modifications in the game:

    • Rewards got added to the Adventurer's Level Up Reward Package Lv. 70
      • 18 Slot Bag x2
      • Quattro Cheese Pizza x5
      • Energy Bread - 2 Hours x5
      • (Premium) Healing Potion Box x10
      • (Premium) Bandage Box x20
    • The Challenge Tower Event and Mark of Adventurer Event ends


    Corrections in the game:

    • The bug affecting new accounts created during the New Player Event has been fixed. You can now retrieve your daily quests from the Challenge Tower and the Support Item Equipment quest
    • Some localization corrections were made


    Known issues:

    • A costume box offering the Royal Guard's Set in Pori's Magic Lamp IX contains missing localization. Item name and item description will be displayed in barcodes, however, the box itself can be opened.


    We thank you for your patience.


    Have fun!

    Regards, The EOS Team

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    Greetings, Soulkeepers!


    This is to inform you about our decision regarding users who take advantage of the Golden Hammer of Botan exploit.


    As most of you know, this bug/exploit allows near perfect to perfect stats on a gear piece with a minimum amount of used Hammers of Botan.


    We do not acknowledge this as an intended feature and will thus take more severe actions than we have up to this point.


    Before the coming maintenance on May 13, 2020 all exploit abusers and users who bought bugged gear are obligated to normally reshuffle their gear stats with one Hammer of Botan.


    Those who do not adhere after the maintenance has concluded will be warned in the form of a temporary ban.


    Repeat offenders can expect harsher penalties.


    Depending on the history of the user, we reserve the right to take individual measures and remove manipulated gear from the game.


    Any damage caused, for example, by the purchase of manipulated gear through the auction house will not be compensated.

    Hello!


    Here are the solutions:


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    Rewards will be distributed as follows:



    Character Server Words Marks Extra Sum
    Gerudoking Levina 13 5 2 7
    WITCHGOD Levina 4 3 2 5
    Aria Edun 20 12 2 14
    Kharlanator Edun 20 10 2 12
    shildHero Edun 18 5 2 7
    Suzanoo Edun 20 10 2 12
    Meja Edun 20 10 2 12
    Vickie Aesir 18 5 2 7
    AutumnAkane Levina 20 10 2 12
    BlueHellfire Levina 20 10 2 12
    Jeff Edun 20 10 2 12
    Roshy Aesir 18 5 2 7
    LORDVELEN Aesir 18 5 2 7
    Shisira Edun 20 10 2 12
    Dattebayo Aesir 11 5 2 7
    Deviling Edun 20 10 2 12
    SmekWest29 Aesir 10 5 2 7
    Roshna Aesir 18 5 2 7
    Vanz Aesir 17 5 2 7
    Thing Aesir 16 5 2 7
    Velyn Aesir 16 5 2 7
    MythicC Aesir 13 5 2 7
    Separ Edun 20 10 2 12
    Spring Aesir 20 10 2 12
    Shirona Aesir 20 10 2 12
    dilova Aesir 20 10 2 12
    Vinqo Aesir 10 5 2 7
    Eiry Aesir 8 3 2 5
    Lilybeth Aesir 18 5 2 7
    ShadowImagas Aesir 18 5 2 7
    Soo Aesir 18 5 2 7
    Riima Aesir 18 5 2 7
    natsum Aesir 20 10 2 12
    TadoidaOo Edun 17 5 2 7

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    With this small update you'll get a chance at improving your attack power through better gears!


    Have you been farming Marks of Adventurer lately, but just can't get enough materials to combine them into that juicy legendary gear you've been missing?


    With this event, earnings of marks have been boosted by x5 for today's raid and random dungeons via smart matching, so go get that missing gear piece!


    Additionally, for those who also need assistance in leveling, the Challenge Tower Lower and Upper and the Hidden Challenge Tower will be blessed with Edun's Special Buff, which will grant you EXP, Gold and Item Drop Rate +100!


    Check out all the details for today's update below!


    Here is a small overview of today's patch:



    Version: Live.60


    New in the game:

    • All Challenge Towers receive Edun's Special Buff: a boost in EXP, Gold and Item Drop rate by +100%.
    • The amount of Mark of Adventurer gained through Today's Raid and Random Dungeons has been boosted by x5
    • You can exchange the Marks at Veronica, in the Marketplace area in Ignea.
    • Additionally, Veronica offers the Box of Spellbinder Equipment and the Box of Sovereign Equipment, which is purchasable 3x a day!
    • These events will end on the 20th of May 2020.


    Modifications in the game:

    • Smart Matching/Random dungeon and today's raid rewards have changed:
      • you now get Spellbinder Equipment Box Fragments (Lv169) regardless of Attack Power until you reach an Attack Power of 500k+
      • the amount of Sovereign Equipment Box Fragments (Attack Power 580k+) has been increased from 5 to 10
    • The Returning and New User Event ends


    We thank you for your patience.


    Have fun!


    Regards,

    The EOS Team

    Hallo,


    hier ist die Liste der Belohnungen:


    Charakter Server Zeit Marken Extra Sum
    Kicos Edun 45:57:00 10 3 13
    Keasti Edun 147:04:00 10 3 13
    Spring Aesir 21:08 15 3 18
    diRizzle Edun 37:06:00 12 3 15
    Lemaya Edun 35:40:00 12 3 15
    Haesschen Levina 36:30:00 12 3 15
    Rockzaana Edun 21:54 12 3 15
    AtzeBommel Edun 40:55:00 10 3 13
    Luciella Aesir 47:09:00 10 3 13
    Cruat Aesir 65:26:00 10 3 13
    JeKeB Edun 514:01:00 10 3 13
    Dengosa Edun 118:52:00 10 3 13
    Maegwin Edun 37:53:00 12 3 15
    Beno Edun 137:59:00 10 3 13
    Yukihira17 Edun 83:31:00 10 3 13
    LichtLady Edun 46:53:00 10 3 13

    Hello,


    here is the list of rewards:


    Character Server Time Marks Extra Sum
    RavenousX Aesir 100:14:00 10 3 13
    KyouKai Edun 74:42:00 10 3 13
    Medaka Edun 59:27:00 10 3 13
    Suzanoo Edun 38:26:00 12 3 15
    Isia Aesir 57:46:00 10 3 13
    Soulfy Edun 36:18:00 12 3 15
    Kopyachi Aesir 35:36:00 12 3 15
    Meja Edun 40:52:00 10 3 13
    Roshy Aesir 66:17:00 10 3 13
    Ruby Edun 163:15:00 10 3 13
    Roshna Aesir 54:39:00 10 3 13
    Melomys Aesir 32:01:00 12 3 15
    ShadowImagas Aesir 70:55:00 10 3 13
    Soo Aesir 58:25:00 10 3 13
    Lilybeth Aesir 70:55:00 10 3 13
    Kahi Aesir 58:25:00 10 3 13
    dilova Aesir 17:01 15 3 18
    Riima Aesir 58:25:00 10 3 13
    Belmavis Aesir 99:01:00 10 3 13

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    Greetings, Soulkeepers!


    The team loves puzzles, these kind especially! Try to find 20 or less words by yourself, frame them with a visible color and take a screenshot of your solved puzzle, upload it on an external page like imgur and send us the link to it via this >form<.


    Each player that finds 20 words will receive 10 event mark (rules apply)!

    Participants who find 10-19 words will receive 5 event marks.

    The fastest entry will receive a total of 12 event marks!


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    Conditions for participation:

    • For this event the general rules apply.
    • You can only participate once per person.
    • Outline found words with a visible color (e.g. red) and take a screenshot of the solved riddle, upload it on an external page like imgur and send us the link via the form!
    • Only submissions via the form will be considered.
    • Only serious participations are eligible for rewards.
    • Your character name and the corresponding server must be specified in the form.
    • The deadline for general participation in the event is April 26, 2020 at 11:59am CEST.
    • The decisions of the team members are final.


    Have fun and good luck!

    The EOS Team

    Hello, sweeties. I will let this event open until Sunday as some people had issues uploading pictures and I want to give them a chance to solve the puzzle. I also accidently put the original threads as the wrong language in the settings. Thus the next forum event will start on Monday next week. I apologise for that and the delay. As compensation, you will receive some extra marks. <3

    Huhu ihr Lieben. Ich werde dieses Event bis Sonntag offen lassen, da einige Leute Probleme hatten, Bilder hochzuladen, und ich möchte ihnen eine Chance geben, das Rätsel zu lösen. Ich habe auch versehentlich die originalen Threads als falsche Sprache in die Einstellungen eingefügt. Daher wird das nächste Forum Event am Montag nächster Woche beginnen. Ich entschuldige mich dafür und für die Verzögerung. Als Entschädigung wird es ein Paar marken extra geben. <3

    Note: This letter has been written by PM Mechium. Unfortunately, he is currently unable to post it himself, so the CM Team is doing this for him. :)


    Hello!


    First of all, I hope every single one of you and your beloved ones are healthy and safe. We are experiencing unusual times and unfortunately wellbeing can't be considered as a given condition anymore.


    Today I want to reach out and talk about Echo of Soul though and some of the currently most discussed topics.


    Those who just returned may not yet be aware of the recent changes to the CM team. Amaliena was called to fulfill other duties. Vanillyne and Taerentym were spawned in her place. Check them out on Discord or in-game.


    There have also been reinforcements for the people working in the shadows. My own alias is PM Mechium, and I'm part of the Product Management Team.


    Now staff changes do not do magic and are not beneficial for you by default. Though we are learning quickly, we are also all new to Echo of Soul. Many of us also work in home office now, which makes the on-boarding a little more difficult than usual.


    Nevertheless, we want to tackle the various problems that you are facing in-game. And that is what I'd actually like to focus on in this short update. It is based on feedback from Community Managers and the Customer Support Team.


    If this format works out well, we will keep it up more frequently. I also invite you to leave comments or discuss the issues that are of particular concern to you. We will likely not be able to answer all questions directly, but I'll follow the thread(s) in any case and address these in the next update.



    Account Warehouse


    We have not received many reports of items dissapearing from the Account Warehouse since the fix (attempt) was applied; the latest report is from end of March. We have also not been able to reproduce the issue, which makes locating the cause harder.


    Meanwhile, we recover items manually based on a query. But you need to contact Customer Support with the usual information including the Character ID to restore the items to. We had a delay, but all issues reported and verified were sent meanwhile.


    We will run the query weekly or more often, depending on reports we receive.



    In-game Localisation


    It is a known fact that the localisation is not as good as it should be and that it causes issues frequently. Unfortunately, there is no quick solution for this.


    However, together with the Volunteer Team we are working on a pilot project to update localisation. It might not be the highest priority, but a regular report is Pet loca, which is why we aim to fix this first.


    If we progress well, we will continue with this project, at the same time considering other additional resources.



    New User and Reactivation Event


    Exploitation of New User Event


    We have been observing the behavior of some players during the NU event and generally consider mass account creation to be an exploitation of the system.


    Since we decided together with the developers to continue monitoring the situation, we have not taken any countermeasures yet. Please be aware that we reserve the right to remove gold and items that may be associated with this behavior. Account management actions cannot be excluded either.


    Independantly from this, we have requested a change to the level-up reward boxes. So far we have not come to a result, but we will keep at it.



    Random Sendout


    We have received complaints from some users that they have not received the reactivation package. In many cases they argue that others received the reactivation package even though they were active. However, they themselves did not.


    We do not know why some users received the package. However, since the investigation would have taken time and resources and the servers might have had to be shut down, we have decided to leave it at that. This decision does not entitle others to receive the package.


    In the rare cases where an account was reactivated according to the event rules but the package did not arrive, we sent it on request.


    Please keep in mind that everyone benefits from (real) new users and returning users. This is what the event was and is designed for.



    Bugs


    Thank you to everybody who reports bugs. We forward these to the developers, discuss these and then, depending on the response, wait for a fix.


    The result has not been very satisfying, which is why we are discussing a different approach with the devs. Please don't expect immediate results, but we do believe we will be able to show some improvements throughout the coming weeks/months.



    Though above does not offer any immediate solution, please know that we do recognise the issues. The least we can do is try to be more transparent, more reactive and improve step by step.


    For now I wish you and your families good health and, despite everything, happy and peaceful Easter days!


    Sincerly,

    PM Mechium


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    Greetings, Soulkeepers!


    The world tree Yggdrasil here in Friggard is in constant danger due to the evil influences of our enemies. As many Soulkeepers are pledging for trees through Eden Reforestation Projects what could be better than rebuilding our beloved world tree to fight the evil as well? Solve this puzzle, post your result here and save this tree!



    This event is part of the promotion of the #gamigotrees event with Eden Reforestation Projects.*


    It starts today at 5 PM CEST, and ends on Sunday, April 12, 2020, at 11:59 PM CEST.


    Each player will be able to participate only once per forum account!

    Each player who publishes their finished puzzle will receive 10 Event Marks (rules apply)!

    Participants who solve this puzzle faster than the CM gets 2 additional marks!

    The fastest solved puzzle will receive a total of 15 Event Marks!


    Conditions of Participation:

    • The general rules apply to this event.
    • You can only participate once per person.
    • Put in your character name + server in your search bar and take a screenshot of it along with the solved puzzle + completion time to receive rewards.**
    • Only serious participations will be eligible for rewards
    • Your character name and the associated server must be specified in the participation post.
    • The deadline for general participation in the event is April 12, 2020 at 11:59 PM CEST.
    • The decisions of the team members are final.


    *Eden Reforestation Projects are actively combating the climate crisis as they restore forest systems one tree at a time, alleviating the devastating effects of deforestation. And every tree planted serves to protect, provide, nurture and sustain all of life.

    But the work done by Eden Reforestation Projects also rebuilds communities. Fair wages and a commitment to skill-building and employment for women and single parents help keep farmers from selling themselves or their families into slavery just to survive.



    **Example screenshot: puzzle3.PNG



    Good luck!


    Best Regards,
    The EOS Team

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    Greetings, Soulkeepers!

    Gamigo has joined with Eden Reforestation Projects in their fight to combat climate change as a part of #gamigotrees event.


    Eden Reforestation Projects are actively combating the climate crisis as they restore forest systems one tree at a time, alleviating the devastating effects of deforestation. And every tree planted serves to protect, provide, nurture and sustain all of life.


    But the work done by Eden Reforestation Projects also rebuilds communities. Fair wages and a commitment to skill-building and employment for women and single parents help keep farmers from selling themselves or their families into slavery just to survive.



    Echo Of Soul will have 3 packages of goodies available which can help this cause. Inside of them, you will find convenience items for your adventures, Keys, Premium Packs and even a mount depending on the package you choose.


    Most importantly, for every $1.99, $9.99 and $19.99 package, Eden Reforestation Project promises to plant 2, 10 or 20 trees respectively.


    Below you can take a closer look at the available packages.



    Garden Pack: Contains x1 (Premium) Healing Potion Box, x2 Njord's Blessing (3h) and x2 Edun's Blessing (3h). This pack can be bought multiple times.

    Grove Pack: Contains x1 Average Key, x1 Superior Key and x1 Premium Pack - 7 days. This pack can be bought multiple times.

    Forest Pack: Contains x3 Average Key, x2 Superior Key, x1 Premium Pack - 15 Days and x1 Black Lion - 30 Days. This pack can be bought multiple times.



    For more details visit the project website!


    Join us and make the world a better place!


    * Prices between different regions can vary with seemingly little consistency between the US Dollar, British Pound Sterling and Euro.

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    Greetings Soulkeepers,

    On April 1st 2020 at 10:00 AM CET, the servers will go down for a server maintenance.


    The servers will be unavailable for the duration of the maintenance! Use this time to rummage in our forum, our Facebook page or in our Discord server!

    We will inform you about the status of the maintenance on Discord and on our forums.


    Thank you for your patience and understanding!


    The EOS team

    Here at gamigo AG we only have two types of volunteer support staff:

    Moderators and Game Masters

    • A Moderator is focused primarily on the forum, discord and tasks outside the game, such as organizing the forum, helping and checking texts, as well as aiding with support and bug reports.
    • A Game Master is primarily focused on the game itself. They are there to assist players, answer questions, as well as creating and hosting in game events!
    • Both Moderator and Game Master can share responsibilities in some ways, but they each have their own focus. Some teams combine both roles into one to suit the team’s needs!

    Game Masters and Moderators have separate accounts that are not used to play the game, but to provide support. Game Masters and Moderators do NOT have the ability to spawn items, currency, or anything of the sort. Unless specified for an event that has been allowed, the GMs are not allowed to interact with the game world in any other way than to provide support. Any violation of this may result in an immediate termination of the staff member.


    Game Masters will never reveal their identity or the name of their personal account character, if they have one. Please do not ask them or try to pursue the matter. This barrier between their GM persona and personal persona is there for their own protection. Their safety is one of our primary concerns, and any hint at an attempt to expose their privacy and safety to harm and harass them will be met with a severe reaction from the staff members.

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    Salutations Soulkeeper,


    It is finally upon us, the recruitment for GM's and Mods for the EN team of Echo of Soul Phoenix has finally started.

    Our goal and focus? Serving and helping our community to grow and thrive! If you ever wanted to actively improve the experience of Phoenix then this is your chance!


    The tasks of a team member include (but are not limited to):

    • Preparation of guides and FAQs
    • Testing game content to detect and solve bugs
    • Enforcing game and forum rules
    • Resolving player disputes
    • Planning and organizing events
    • Providing help and aid to those in need

    Requirements:

    • Minimum age of 18 years (must be proven with ID)
    • Willingness to invest at least 1-2 hours a day
    • Fluent in English (speaking, typing and comprehension)
    • Extensive knowledge of the game and it's rules
    • A headset or speakers and a microphone to communicate over voice chats
    • Enthusiasm for the game, the community and the tasks that await you

    Bonus:

    • Previous experience working in a similar field
    • Fluency in another language other than English

    Interested? You can send your application here.


    Do not get discouraged though should you get turned down. There may always be a chance another time.


    Discussions and interviews will be done via voice chat! You will need to have a headset or speakers & a microphone.

    All Game Masters, Moderators and Testers are expected to use voice chat on a regular, nearly daily, basis.


    As a volunteer, GM/Moderator/Tester positions are at-will, and either side can choose to leave the agreement at any time. There is no minimum or maximum of applicants we will be taking now. It's all about quality.


    We look forward to receiving your application,

    Your Echo of Soul Team

    Hello all, a quick follow up to today's patch:


    As you might have noticed, many of you received the Soulkeeper's Giftbox.


    Originally, the Giftbox was only to be received by players, who have been inactive for 30 days or longer. However, due to technical issues the majority of you got the gift unintendedly.


    Nevertheless, we don't want to take those gifts away from you and we also don't want to rollback the patch, so if you got the package - don't worry, you can enjoy this small token.


    We are currently looking into how it happend to prevent future issues.


    Should you have any further questions you can always reach out to the Community Management team.


    Thank you for your understanding,


    The EOS Team

    With this update our arms are wide open for all new players and returners!


    Do you want to jump to the endgame as fast as possible? No problem, enjoy various quests that guide you through several features of our beloved game and gain a vast amount of experience and rewards.


    Already high leveled enough but missing proper support? All returners will be sent several sweet items, including some nice gear to help you in battles.


    Check out all the details for today's update below!


    Here is a small overview of today's patch:



    Version: Live.59


    New in the game:

    • The “New Players”-Event has started. As a new player, accept and complete 11 tutorial quests for astonishing rewards!
    • Exchange special coins: talk to Leona, the Event NPC Coin Exchange Shop in Blessing’s Road, Ignea
    • The “Returnee”-Event has started. Receive many gifts!
    • These events will end on the 22nd of April 2020.


    Modifications in the game:

    • Daily activity reward for completing two random dungeons has changed
    • Random matching rewards have changed
    • The Improvement Event ends


    We thank you for your patience.


    Have fun!


    Regards,

    The EOS Team